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In this article Summary: Review this topic while planning for the monitoring service in Skype for Business Server. The monitoring service in Skype for Business Server provides a way for administrators to collect usage and quality data for the communication sessions that take place in their organization, which allows them to identify trends and problems.
Ongoing monitoring of your deployment allows you to catch problems early and keep your organization's users satisfied. Monitoring in Skype for Business Server does not require a separate server role as was the case in earlier Lync versions ; instead, the monitoring service is built into each Front End server.
Monitoring is not enabled by default in Skype for Business Server. This article will help you determine whether to enable Monitoring during or after your initial Skype for Business Server configuration, and what SQL resources you'll need to support Monitoring activities.
If you're not sure exactly what is or is not monitored and how monitoring can be helpful, go to Basics about Monitoring. To begin your planning process, go to Define your requirements for monitoring. Basics about Monitoring A session is a generic term for a user's connection to a: Skype for Business Server does not record and store the actual call itself.
That includes instant messaging sessions: The basic call detail information collected by Skype for Business Server for each session can be used for: Return on Investment ROI analysis.
Administrators can compare the usage data to similar data collected for their previous telephony system in order to show cost savings and help justify the deployment of Skype for Business Server. Asset management information helps administrators identify old devices still in use that need to be replaced, and identify expensive devices that are unused or under-used.
Troubleshooting data helps support engineers determine why a user's call failed, without having to collect server or client side logs. This information can be readily accessed and understood by support personnel who do not have a deep technical knowledge of the Skype for Business client and Skype for Business Server.
Enables administrators to detect major issues that might prevent end users from performing basic tasks like joining a conference, establishing a call, or sending an instant message.
Monitoring also provides a mechanism that allows SIP endpoints such as Skype for Business to provide troubleshooting information that the administrator would not otherwise have access to: Media Metrics that Impact Quality. These metrics deal with the actual transmission of the call itself; they provide a sort of travelogue as the call journeys across the network.
These metrics which include such things as packet loss, jitter, and round trip times provide information on what happened to the call from the time it left one person's endpoint to the time it arrived at the other person's endpoint. Issues Reported to the End User. These metrics include poor quality notifications that Skype for Business presents to end users in cases where they are too far from a microphone, speaking too softly, have a poor network connection, or are experiencing poor quality because another program on the computer is consuming the available resources.In a “decisive step” and a sharp reversal in strategy, Deutsche Bank (DB) said it will hold an $ billion rights offering to raise capital as part of its multi-pronged new turnaround plan.
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