Industry Trends to Look Out for in Balancing out business priorities while keeping abreast with industry trends is an ongoing struggle for business process outsourcing companies worldwide. The rise of new and advanced technologies, rapid innovation, and the growing competitiveness are the constant driving forces behind the global success and expansion of the business process outsourcing industry.
Some features of this site may not work without it. The general purpose of this study was to determine factors affecting business processing outsourcing at East Africa Breweries Limited.
The study was guided by three research questions which are: How does the management style affect implementation of business processing outsourcing in East African Breweries Limited? A descriptive research was used. The research used questionnaires to collect data. The target population was respondents from East African Breweries Limited.
Data was analysed using both descriptive and inferential statistics by using Statistical Package for the Social Sciences SPSS and the results were presented in figures and tables.
Findings based on the first research question revealed that majority of respondents agreed that they are aware of organizational culture, organizational culture affects implementation of business process outsourcing.
However there was uncertainty on relationship the organization has with their service provider affects business processing outsourcing implementation, employees adopt well to change, and employees believe change is inevitable.
Findings based on the second research question established that there was uncertainty on management have the right capabilities and is committed to handle business processing outsourcing implementation, management offers guidance to employee and handle disputes arising.
However, respondents disagreed that the organization has experienced difficulty in obtaining organizational support on outsourcing activities.
In addition, before outsourcing the organizations considers their culture and ensures that decisions are in line with their culture. However, the relationship that the organization has with its service providers affects the implementation of business processing outsourcing and employees do not adopt well to change.
East African Breweries Limited does not have the right managers, who are committed and have required capabilities to handle implementation of business processing outsourcing, manage dispute during the implementation process and negative outcome has resulted due to outsourcing.
The organization does not have mechanism in place to easily transfer knowledge; service providers have not created time to ensure that they have a good relationship with East African Breweries Limited hence leading to East African Breweries Limited changing vendors.
The study recommended that East African Breweries Limited should ensure its culture and service providers culture are compatible, involve employees in the implementation, managers are committed, offer guidance, include employees in the implementation process, have easy access to their service provider, ensure that their objective is in line with service providers objective outsource service providers that are able to perform task effectively and understand East African Breweries Limited business operation and environment.
It is recommended that a similar study should be done to identify if factors identified affects other company during business processing outsourcing and also to identify other factors that affects business processing outsourcing.Business Process outsourcing has become a multi billion dollar Industry globally it has brought visible benefits to the economy of the country and generating tremendous employment opportunities.
Over the last couple of years, the worldwide business process outsourcing . It is recommended that a similar study should be done to identify if factors identified affects other company during business processing outsourcing and also to identify other factors that affects business processing outsourcing.
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