Jump to navigation Jump to search According to Rumizen"knowledge management is a systematic process by which knowledge needed for an organisation to succeed is created, captured, shared and leveraged. Successful knowledge management depends on processes that enhance individual and organizational ability, motivations, and opportunities to learn, gain knowledge, and perform in a manner that delivers positive business results.
Many organizations leap into a knowledge management solution e. A successful knowledge management program will consider more than just technology. An organization should also consider: They represent how you increase the ability of individuals within the organization to influence others with their knowledge.
They involve how you establish best practices and governance for the efficient and accurate identification, management, and dissemination of knowledge. It addresses how you choose, configure, and utilize tools and automation to enable knowledge management. It directs how you transform organizational structures to facilitate and encourage cross-discipline awareness and expertise.
It embodies how you establish and cultivate a knowledge-sharing, knowledge-driven culture. You will encounter many challenges along the way including many of the following: Inability to recognize or articulate knowledge; turning tacit knowledge into explicit knowledge.
Limitations of information and communication technologies. Loosely defined areas of expertise. Lack of incentives or performance management goals. Poor training or mentoring programs. The following eight-step approach will enable you to identify these challenges so you can plan for them, thus minimizing the risks and maximizing the rewards.
This approach was developed based on logical, tried-and-true activities for implementing any new organizational program. The early steps involve strategy, planning, and requirements gathering while the later steps focus on execution and continual improvement.
Establish Knowledge Management Program Objectives Before selecting a tool, defining a process, and developing workflows, you should envision and articulate the end state.
In order to establish the appropriate program objectives, identify and document the business problems that need resolution and the business drivers that will provide momentum and justification for the endeavor. Provide both short-term and long-term objectives that address the business problems and support the business drivers.
Short-term objectives should seek to provide validation that the program is on the right path while long-term objectives will help to create and communicate the big picture. Prepare for Change Knowledge management is more than just an application of technology.
It involves cultural changes in the way employees perceive and share knowledge they develop or possess. One common cultural hurdle to increasing the sharing of knowledge is that companies primarily reward individual performance.
This practice promotes a "knowledge is power" behavior that contradicts the desired knowledge-sharing, knowledge-driven culture end state you are after. The process can be progressively developed with detailed procedures and work instructions throughout steps four, five, and six.
However, it should be finalized and approved prior to step seven implementation. Organizations that overlook or loosely define the knowledge management process will not realize the full potential of their knowledge management objectives.
How knowledge is identified, captured, categorized, and disseminated will be ad hoc at best. There are a number of knowledge management best practices, all of which comprise similar activities.
In general, these activities include knowledge strategy, creation, identification, classification, capture, validation, transfer, maintenance, archival, measurement, and reporting.
Determine and Prioritize Technology Needs Depending on the program objectives established in step one and the process controls and criteria defined in step three, you can begin to determine and prioritize your knowledge management technology needs.Aug 20, · While information overload or needing knowledge from people in other parts of the company for decision-making can handicap managers, putting in place knowledge management systems can facilitate.
Knowledge Management Processes and Goals Kno wledge management is the planning, organizing, motivating, and controlling of people, proc- esses and systems in the organization to ensure that its knowledge-related assets are improved.
These form the backbone of knowledge management processes as they outline all aspects involved in the actual management of knowledge. At the end of the section on knowledge management strategy, a subsection titled knowledge management best practices will summarize all .
According to Rumizen (), "knowledge management is a systematic process by which knowledge needed for an organisation to succeed is created, captured, shared and leveraged." For this reason, knowledge management involves leadership establishing processes, also defined as activities or initiatives.
Knowledge management can be used to develop and enhance the product development process on an ongoing basis using the following (Deng and Yu: ): Analyzing the product development process through process modeling.
ITIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge.